911 Call Center Overloaded by Storm Related Calls

911 Call Center Overloaded by Storm Related Calls

The 911 call center which picks up and dispatches emergency NYPD and FDNY calls in the city has been experiencing an overwhelming volume of calls today as Coastal Storm Isaias batters New York City.

Some callers have experienced an inability to get through to operators.

However, City Hall Press Secretary Bill Neidhart said on Twitter that, "There are no technical issues with 911. Call volume is high due to the storm and downed trees. New Yorkers should continue to report downed trees to 311 and call 911 to report life threatening emergencies."

The Press Secretary said further that, "Huge effort by the 311 team today, which more than tripled its normal staffing numbers to over 600 working simultaneously. As of 3pm, 311 had already received 110,000 calls. For context, in an average full day, 311 agents generally handle 25,000 calls."

Local elected officials Assemblyman Simcha Eichenstein and Councilman Kalman Yeger both tweeted that in case of emergency, people should call 311 or 911 depending on the situation and if the situation does not get responded to or resolved in a timely fashion to call their offices.

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